Return & Exchange Policy

Thank you for choosing Pearly Peach. Because many of our items are printed, produced, or customized especially for you, we want to ensure you understand how our return process works. Your satisfaction matters deeply to us, and we’re always here to assist with any concerns.

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Custom & Print-on-Demand Products

Most items in our shop are made-to-order through print-on-demand production or created specifically for your purchase.
These items cannot be returned, exchanged, or canceled once they have entered production.

This includes:

• Print-on-demand products
• Made-to-order home décor, apparel, and accessories
• Personalized items
• Pre-order or custom-designed pieces
• Digital downloads

Final sale or discounted items

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Eligible Returns

We accept returns only for items that arrive damaged, defective, or incorrect.

To be eligible:

• You must contact us within 48 hours of delivery.
• Provide clear photos of the issue.
• Item must be unused and in its original condition.

If approved, we will remake or replace the item at no cost, or offer a refund when appropriate.

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Damaged or Incorrect Orders

If something isn’t right, please reach out promptly so we can resolve it as quickly as possible.
Send us:

• Your order number
• The name on the order
• Photos of the damage or incorrect item

Once verified, we will take care of the replacement process.

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Returns for Non-Custom, Non-POD Items (If Applicable)

For any limited items that are not custom or POD:

• Return requests must be made within 7 days of delivery.
• Items must be unused, unwashed, unworn, and in original packaging with tags attached.
• Return shipping costs are the customer’s responsibility.

Refunds are issued to the original payment method once the item is received and inspected.
Shipping fees are non-refundable.

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Exchanges

We do not offer traditional exchanges.
If your item is eligible for return, you may place a new order once your refund is processed.

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Pre-Order Policy

Pre-order items are made especially for you and produced in small batches.
They are final sale and cannot be canceled or returned.

Lead times vary by product; please refer to each listing for estimated production and delivery timelines.